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Frequently Asked Questions

Ordering Wine

Labelmaker

Windsor's Wine


Ordering Wine

Does it cost extra to custom-label my wine?
No, all list prices include our standard custom labels at no additional charge. Bottle etching and two-piece private labels are also available for an additional cost.

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Is there a minimum order for free custom labels?
Yes, by ordering in increments of 2 bottles per varietal for customer labeled wines, we are able to offer extremely reduced rate shipping and maintain production efficiencies so we can pass the savings on to you.

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How can I contact my Personal Wine Consultant?
Simply call 800-289-9463, Or for a specific Wine Consultant's direct extensions, view the directory.

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What can I do if my label or wine is wrong, or if my wine is delivered damaged?

  • Wrong Labels – We will express mail corrected labels directly to the customer.
  • Wrong Wine or Damaged Bottles – We will pick up and replace the wine or issue a credit or refund depending on the customer's preference.

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Do you guarantee your product?
Yes, you must be completely delighted with your purchase of Windsor Vineyards wines. If you are dissatisfied for any reason, simply call us to arrange for a pick-up and you will be supplied with a replacement, a credit or a refund. Please make sure you save the contents and bottles for pick-up. This request is a legal requirement and we do appreciate your cooperation. In case we no longer have a particular vintage in stock, your wine will be replaced with the next vintage or a wine of equal or greater value. For Customer Service, call 800-289-9463 between the hours of 8 a.m. and 5 p.m. Pacific Time, Monday through Friday.

See our complete return policy

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Why did I get a different vintage?
Due to vintage changes in inventory, if an item in your order becomes unavailable, we will substitute it with next available vintage.

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Where is your winery?
Our wines are currently made in Healdsburg, California, along the Russian River in Sonoma County. We invite you to visit us at our tasting room in Healdsburg, CA.

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How much does it cost to ship?
Within the Continental U.S. our ship rates are a flat $14.95 for 2-4 bottles, $9.95 for 5-11 bottles, and $.01 for 12 bottles or more per order. For quantity limitations and estimated shipping times to all states, and rates to Alaska and Hawaii, please view our shipping detail page.

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How long does delivery take?

All custom labeled wine orders are hand-labeled and typically take two to three business days to process.

We normally ship by UPS or other private carriers. For an accurate shipping estimate, add your items to the cart, and use the shipping rate calculator to enter your ship location.

States that have special shipping laws for alcoholic beverages can take longer. Please allow additional delivery time for AZ, DC, IL, MA, MI, and NJ.

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Can you get my wine to me faster if I pay extra?
Yes, we can ship 2-day air to all states except AZ, MA, NJ. Add the wine of your choice to your shopping cart and use the shipping calculator at the bottom to see the expedited rates to your shipping destination. Or you can call your Personal Wine Consultant or Customer Service at 800-289-9463 for information and pricing for expediting your order.

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Where can you ship?
Windsor Vineyards can ship to 41 States including AK AZ CA CO CT DC FL GA HI ID IL IN IA KS LA ME MD MA MI MN MO NE NV NH NJ NM NY NC ND OH OR PA SC TN TX VT VA WA WV WI WY. For quantity limitations and estimated shipping times, please view our shipping detail page.

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Why can't you ship to all 50 states?
Since the repeal of prohibition, the sale and distribution of alcoholic beverages have been regulated by individual states. Each state has its own laws. Rarely do they coincide, and even more rarely do they allow an out-of-state company to sell wine without maintaining a license and inventory in their state. We have not been able to find a way to ship Windsor wines with the same personal attention, quality control and attractive pricing through normal distribution networks.

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How can I pay for my wine?
We accept all major credit cards and personal checks. If you would like to pay by personal check, please call 800-289-9463 to place your order.

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What's my Vintage Wine Estates login?
You have a Vintage Wine Estates login if you have created an account or made a purchase from any of the following websites:

  • Windsor Vineyards
  • Girard Winery
  • Cosentino Winery
  • Windsor Sonoma Winery
  • Sonoma Coast Vineyards
  • Sexy Wine Bomb
  • Sunset Wine Club

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I reset my password. Why isn't it working?
If you've reset your password, you will have received an email with a complicated temporary password in it. The temporary password is case sensitive, we suggest you copy & paste to ensure it is entered correctly. If you are continuing to have problems accessing your account with the temporary password, please contact Customer Service or call us at 800-289-9463 between the hours of 8 a.m. and 5 p.m. Pacific Time, Monday through Friday.

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Labelmaker

What can I put on my label?
Windsor Vineyards reserves the right to remove content that does not adhere to our Label Terms & Conditions. Labels will be removed if they contain images of the American flag; pornography; profanity; violation of copyright, trademark or Alcoholic Bureau regulations or imply the word “health” or any health benefits.

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Can I buy just the labels?
Our custom wine labels are only available on our Windsor Vineyards wines and cannot be sold separately.

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How do I get the labelmaker to work?

  • Go to the Personalize Labels page
  • Click on a label category and select a label
  • Click on the "Personalize this label" link and personalize your label
  • Save it when you are finished
  • Apply it to your selected wine in the shopping cart

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I created a custom label before Sept 20th, 2012 and now I can’t find it?

We've made a substantial upgrade to our labelmaker and the new features are not compatible with the old labels. We encourage you to check out our new label maker and our expanded selection of labels. But don’t worry, we still have your original labels on file, too!  Please call us at 800-289-9463 and we would be happy to process your order.

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Windsor's Wine

I have an old bottle of Windsor wine…is it valuable?
Unfortunately in most cases, old wines are past their prime. Most Windsor Vineyards wines were produced for eminent drinkability and never intended for aging. As Windsor Vineyards wines were never sold retail, there is no monetary value for old Windsor wines.

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Does your wine contain sulfites?
The term "contains sulfites" refers to the use of sulfur dioxide (SO2) employed as both a preservative and disinfectant in winemaking. SO2 is added in very low concentrations and without it the stability of wine could be jeopardized. Sweet wines need more SO2 than drier wines in order to inhibit possible bottle fermentation. It is virtually impossible to have SO2 free wine, as this naturally occurring chemical is one of the by-products of fermentation, including that which takes place in the making of bread and fruit juice.

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What is your best wine?
There is no single answer for such a subjective question. Many of our wines have been awarded gold medals in a variety of categories. Windsor produces three levels of wine. Our Platinum Series is our ultra-premium product line and and Windsor Vineyards' "best quality". This is determined by a number of factors, including grape sources, barrel treatments and wine complexity, among others. Our Private Reserve wines are super "premium wines", and classic wines are considered "premium wines". All three tiers of wine are made by the same state-of-the-art facility, and all are high-quality enjoyable wines. Because ultimately, we feel that a good wine is the one you like to drink, we encourage you to taste wines from all of our tiers, and judge for yourself!

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When should I drink my wine?
This schedule provides a rule of thumb for aging, counting from the vintage date of the wine. Remember, if properly stored, some wines may keep longer. If you purchase wine with the intent of cellaring it, be sure to taste it periodically to see if it is improving to your satisfaction… wine is a living, changing, product in the bottle, and besides, it gives you an excuse to taste!

Wine Varietal Longevity Schedule

One-Two Years
Chenin Blanc
French Colombard
Grenache Rosé
Extra Dry Champagne

Two-Three Years
Fumé Blanc
Semillon
Gewürztraminer
Rose du Soleil
Riesling
White Zinfandel

Three-Four Years
Blanc de Noir Champagne*
Brut Champagne*
Late Harvest Muscat Canelli
Carignane
Chardonnay
Pinot Noir

Four-Six Years
Cabernet Sauvignon
Cream Sherry
Meritage
Merlot
Petite Sirah
Port
Shiraz
Syrah
Zinfandel

*For Champagnes, count from release date of product.

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At what temperature should I serve my wine?

Serve Cold (45° F)
Blanc de Noir Champagne
Brut Champagne
Extra Dry Sparkling Wine

Serve Chilled (50° - 55° F)
Chenin Blanc
French Colombard
Gewürztraminer
Grenache Rosé
Riesling
Rosé du Soleil
White Zinfandel

Serve Cool (58° - 62° F)
Chardonnay
Cream Sherry (may also be served over ice)
Fumé Blanc
Late Harvest Johannisberg Riesling
Late Harvest Muscat Canelli
Late Harvest Sauvignon Blanc
Port
Semillon

Serve at Room Temperature (62° - 68° F)
Cabernet Sauvignon
Carignane
Meritage
Merlot
Petite Sirah
Pinot Noir
Shiraz
Syrah
Zinfandel

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How many servings are in a bottle?
Wine - about 4 six-ounce servings per one full-sized (750 ml. or 25.4 oz) bottle
1 case = 48 servings
2 cases = 96 servings
3 cases = 144 servings
...and so on

Champagne - about 6 four-ounce servings per bottle
1 case = 72 servings
2 cases = 144 servings
3 cases = 216 servings
...and so on

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