FAQ
Frequently Asked Questions
- How can I contact my Personal Wine Consultant?
- Where is your winery?
- How long does delivery take?
- Why does it take 2-3 weeks for delivery?
- Can you get my wine to me faster if I pay extra?
- Where can you ship to?
- Why can't you ship to other states?
- How can I pay for my wine?
- Does Windsor wine contain sulfites?
- What is your best wine?
- When should I drink my wine?
- At what temperatures should I serve my wine?
- How many servings are in a bottle?
- What can I do if my label or wine is wrong, or if my wine is delivered damaged?
- Do you Guarantee your product?
How can I contact my Personal Wine Consultant?
Simply call 800-289-9463. For specific Wine Consultant names and extensions, Click Here.
Where is your winery?
Our wines are currently made in Healdsburg, California, along the Russian River in Sonoma County. We invite you to visit us at our tasting room in Tiburon, CA, which is our founding location.
How long does delivery take?
We normally ship by UPS or other private carriers. Delivery takes between two and three weeks depending on the time of year and the complexity of the order. We have been in business for over 40 years and we have been delivering wine for at least 20 years without major difficulties with our carriers. We are confident you will receive your order satisfactorily and in a timely manner.
Why does it take 2-3 weeks for delivery?
Each and every bottle is labeled and packed to each customer's specifications. Our fulfillment process is designed so that any order -- no matter how large or small -- can be personalized by the customer. This process entails the printing and application of each wine label, one at a time, by hand, for every bottle of wine that we sell. We have five different quality control locations to ensure the accuracy of these efforts. The process takes time -- but we feel that the assurance of quality and satisfaction is worth it.
Can you get my wine to me faster if I pay extra?
Yes, in most states. Call your Personal Wine Consutant or Customer Service at 800-289-9463.
Where can you ship?
Click here for states to which we can ship, quantity limitations and estimated shipping rates.
Why can't you ship to other states?
Since the repeal of prohibition, the sale and distribution of alcoholic beverages have been regulated by individual states. Each state has its own laws. Rarely do they coincide, and even more rarely do they allow an out-of-state company to sell wine without maintaining a license and inventory in their state. We have not been able to find a way to ship Windsor wines with the same personal attention, quality control and attractive pricing through normal distribution networks.
How can I pay for my wine?
We accept all major credit cards and personal checks.
Does your wine contain sulfites?
The term "contains sulfites" refers to the use of sulfur dioxide (SO2) employed as both a preservative and disinfectant in winemaking. SO2 is added in very low concentrations and without it the stability of wine could be jeopardized. Sweet wines need more SO2 than drier wines in order to inhibit possible bottle fermentation. It is virtually impossible to have SO2 free wine, as this naturally occurring chemical is one of the by-products of fermentation, including that which takes place in the making of bread and fruit juice.
What is your best wine?
There is no single answer for such a subjective question. Many of our wines have been awarded gold medals in a variety of categories. Windsor produces three levels of wine. Our Platinum Series is our ultra-premium product line and and Windsor Vineyards' "best quality". This is determined by a number of factors, including grape sources, barrel treatments and wine complexity, among others. Our Private Reserve wines are super "premium wines", and classic wines are considered "premium wines". All three tiers of wine are made by the same state-of-the-art facility, and all are high-quality enjoyable wines. Because ultimately, we feel that a good wine is the one you like to drink, we encourage you to taste wines from all of our tiers, and judge for yourself!
When should I drink my wine?
This schedule provides a rule of thumb for aging, counting from the vintage date of the wine. Remember, if properly stored, some wines may keep longer. If you purchase wine with the intent of cellaring it, be sure to taste it periodically to see if it is improving to your satisfaction. . . wine is a living, changing, product in the bottle, and besides, it gives you an excuse to taste!
Wine Varietal Longevity Schedule
One-Two Years
Chenin Blanc
French Colombard
Grenache Rosé
Extra Dry Champagne
Two-Three Years
Fumé Blanc
Semillon
Gewürztraminer
Rose du Soleil
Riesling
White Zinfandel
Three-Four Years
Blanc de Noir Champagne*
Brut Champagne*
Late Harvest Muscat Canelli
Carignane
Chardonnay
Pinot Noir
Four-Six Years
Cabernet Sauvignon
Cream Sherry
Meritage
Merlot
Petite Sirah
Port
Shiraz
Syrah
Zinfandel
*For Champagnes, count from release date of product.
At what temperature should I serve my wine?
Serve Cold
Blanc de Noir Champagne
Brut Champagne
Extra Dry Sparkling Wine
Serve Chilled
Chenin Blanc
French Colombard
Gewürztraminer
Grenache Rosé
Riesling
Rosé du Soleil
White Zinfandel
Serve Cool
Chardonnay
Cream Sherry (may also be served over ice)
Fumé Blanc
Late Harvest Johannisberg Riesling
Late Harvest Muscat Canelli
Late Harvest Sauvignon Blanc
Port
Semillon
Serve at Room Temperature
Cabernet Sauvignon
Carignane
Meritage
Merlot
Petite Sirah
Pinot Noir
Shiraz
Syrah
Zinfandel
Cold -- 45°F Chilled -- 50°-55°F Cool -- 58°-62°F Room Temperature -- 62°-68°F
How many servings are in a bottle?
Wine - about 4 six-ounce servings per one full-sized (750 ml. or 25.4 oz) bottle
1 case = 48 servings
2 cases = 96 servings
3 cases = 144 servings
and so on
Champagne - about 6 four-ounce servings per bottle
1 case = 72 servings
2 cases = 144 servings
3 cases = 216 servings
and so on
What can I do if my label or wine is wrong, or if my wine is delivered damaged?
Wrong Labels--We will pick up and replace the wine, or if timing is a problem, we can express mail corrected labels directly to the customer. A credit or refund is available at the customer's option.
Wrong Wine or Damaged Bottles--We will pick up and replace the wine or issue a credit or refund depending on the customer's preference.
Do you Guarantee your product?
Yes, you must be completely delighted with your purchase of Windsor Vineyards wines. If you are dissatisfied for any reason, simply call us to arrange for a pick-up and you will be supplied with a replacement, a credit or a refund. Please make sure you save the contents and bottles for pick-up. This request is a legal requirement and we do appreciate your cooperation. In case we no longer have a particular vintage in stock, your wine will be replaced with the next vintage or a wine of equal or greater value. For Customer Service, call 800-289-9463 between the hours of 8 a.m. and 5 p.m. Pacific Time, Monday through Friday.
| Personalize Your Wine You may customize the label on any Windsor Vineyards wine at no additional charge! Our personalized wine bottles are a great addition to your cellar, and make excellent gifts for birthdays, anniversaries, weddings, thank you, corporate events - or any occasion. Note additional charge applies to gold foil label treaments |